Effective date: 1 September 2026
1. Who we are
PhysioB Ltd is responsible for the personal information described in this Privacy Policy when you use physiob.co.uk or contact the clinic through the website. Our contact details are provided below.
2. Information we collect
- Enquiry information: your name, email address and the message you send through the contact form, your optional answer about how you heard about us, together with information you choose to provide by phone, email or WhatsApp.
- Technical and security information: information needed to deliver and protect the website and contact form, such as IP address, browser information and reCAPTCHA security results.
- Optional measurement information: page URLs, device and browser information, IP address, advertising-click identifiers, and analytics or conversion events, but only when you enable the related optional measurement category.
- Privacy choices: a local record of whether you allowed analytics and advertising measurement.
Messages to a physiotherapy clinic can reveal health information. Please provide only the information needed for your initial enquiry; we will arrange an appropriate channel for detailed clinical information where necessary.
3. Why we use information and our lawful bases
- To respond to enquiries and take steps you request before booking or receiving a service.
- To operate, secure and prevent abuse of the website and contact form, based on our legitimate interests in running a safe service.
- To provide healthcare and meet legal or professional obligations where those obligations and relevant healthcare conditions apply.
- To analyse and improve the website or measure campaign performance when you have consented to the relevant optional category.
4. Google measurement and your choices
If the related service is configured and you enable its optional measurement category, Google may receive and process the measurement data. Depending on the service and event, this may include page URLs, browser and device information, IP address, advertising-click identifiers, and analytics or conversion events. We use analytics data to improve the website and advertising-measurement data to assess campaign performance.
Personalised advertising remains disabled, and we do not use activity on this site for remarketing. Google explains how it processes business data on its Business Data Responsibility site. You can withdraw optional consent at any time through Cookie settings in the footer; withdrawal applies to future collection. See our Cookie Policy for more detail.
5. Who receives information
We do not sell personal information. We use service providers where needed to host and protect the website, deliver contact-form messages, provide Google Maps and reCAPTCHA, and - only with the relevant optional consent - provide Google Analytics or Google Ads measurement. These providers may process information on our behalf or under their own published terms. We may also disclose information where required by law or professional regulation.
6. International processing
Some service providers may process information outside the United Kingdom. Where UK data-protection law requires safeguards for a transfer, we rely on the provider's applicable transfer mechanism and contractual protections.
7. How long we keep information
We keep enquiry information only for as long as needed to respond, provide requested services, maintain necessary records, resolve disputes and meet legal or professional obligations. The browser record containing your privacy choices expires after 180 days. Retention within Google measurement services is controlled through the relevant service settings.
8. Security
We use technical and organisational measures intended to protect personal information. No internet transmission or storage system can be guaranteed completely secure.
9. Your rights
Depending on the circumstances, UK data-protection law may give you rights to access, correct or erase information, restrict or object to processing, receive portable data, and withdraw consent. Withdrawing consent does not affect processing that occurred before withdrawal. Contact us to exercise a right. You can also complain to the Information Commissioner's Office.
10. Changes to this policy
We may update this policy to reflect changes in our services or legal obligations. The latest version and effective date will appear on this page. Where a change affects an optional measurement purpose, we will ask for consent again.
11. Contact us
For privacy questions or requests, contact:
PhysioB Ltd
71 The Grove, London, W5 5LL
info@physiob.co.uk
07391 503 656